Help Center
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MEMBERSHIPS
Your monthly membership includes unlimited access to all of our cloud-based psychiatric medical services. Memberships are managed by our billing partner Hint Health and contracts are month-to-month. You can terminate anytime with written or verbal notice. If you have any days left in your contract you can still receive services for the remaining days. Membership fees are non-refundable.
There are no fees to cancel, change, or reschedule an appointment. Patients with a delinquent account may become inactive after five (5) business days. All major credit cards and ACH debits are accepted.
INITIAL EVALUATION
Every patient starts off with a face-to-face intake visit which takes place online. You will have a chance to review your medical and psychiatric history with your provider, and determine a treatment plan designed exclusively for you. A pre-intake questionnaire may be administered online.
FOLLOW-UPS
Patients receive UNLIMITED follow-up care. They can take place online, on the phone, by email, or through secure messaging. Sometimes check-ups will be very frequent, if needed, and other times they may be spread apart. Patients may request as many check-up visits as they need. Medication management is the primary service offered and psychotherapy may not be included. Visits may be 5-15 minutes per day.
PSYCHOTHERAPY
Our focus is medication management and traditional psychotherapy is generally not included. Brief psychotherapy is included with every visit. If your treatment goal is routine psychotherapy without medication management, this is not the right service for you. A referral can be provided.
MEDICATION REFILLS
Refills may be requested anytime via DreamCloud app, email, text, or phone. We send all prescriptions electronically. In many cases, a follow-up may not be required. However, several medications require monthly follow-ups. CONTROLLED MEDICATIONS MAY ONLY BE REFILLED DURING NORMAL BUSINESS HOURS.
CONTROLLED RX REFILLS
Many psychiatric medications are controlled by the DEA due to the prevalence of misuse and potential dependency. When taken as directed, these medications are therapeutic and safe for use. Any patient who is suspected of misuse or non-compliance is subject to immediate termination and may not be allowed back. Every patient receives routine DEA record checks to ensure safety.
LABWORK
Our preferred lab partner is Quest Diagnostics. If you do not have insurance, DreamCloud offers affordable low-cost options for all patients. Labs may be required for some patients. EKGs are recommended but no longer required.
PM/WEEKEND POLICY
Patients may contact their provider 24 hours, 7 days a week. You will receive a reply usually within one business day. General appointment requests and medication questions are acceptable. For medical or psychiatric emergencies, patients will call 911 or seek care at the nearest emergency medical facility.
GENESIGHT DNA TESTING
Genetic DNA testing is a popular tool for patients to determine which medications may be best and effective for their body, based on genetics. We are a preferred provider for Mayo Clinic developed Genesight testing. It is available to local and distance patients via FedEx. It is included, however your insurance may charge a copay up to $330.
CONFIDENTIALTY
All content from evaluation and visits are completely confidential and will not be shared with any third party without your expressed permission. There are certain circumstances where we are required by law to disclose confidential content if imminent danger is determined to be present which may put you or another person at serious risk for harm. Child or elder abuse is reportable by law.
TRAVEL RX MANAGEMENT
Based in Miami and New York City, our patients come from around the world and travel frequently to other states and even outside the country. Continuing your medication without interruption is very important. Please let your provider know before you travel so that special arrangements can be made around your trip. We can send prescriptions to over 70,000 pharmacies nationwide for Florida and New York residents.
MEDICAL RECORDS/DOCUMENTATION
Copies of medical records are $3/per page. Individualized notes, letters, accommodation requests, special forms, disability determination, and other legal documents are billed at $300/hour in 20m increments. Documentation for emotional support animals is included, if they are prescribed.