Privacy Policy
DREAMCLOUD PSYCHIATRY
Website and Mobile App Privacy PolicyYour privacy is important to us. Please read this privacy policy carefully before using our website or mobile app.1. COLLECTION AND USE OF PERSONAL INFORMATION
It is our policy to respect your privacy regarding any information we may collect while operating our website. We have developed this privacy policy for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information.
When you use our website or mobile app, and when you communicate with us through our website or mobile app, we may collect personal information about you. By "personal information," we mean information that is unique to an individual and by which the individual may be identified, such as name, address, social security number, or health or financial information that is associated directly with an individual. This information is collected in order to provide services to you and to continue to improve and enhance our service offerings. This information may include, but is not limited to, that which you provide voluntarily through your interactions with the site, as well as information about how you use and navigate through the site.
We will not sell, license or transfer personal information we gather from you outside of DreamCloud and any affiliated companies, except as necessary to provide you with information, services or products that we offer independently or jointly with others, as required by law or in connection with judicial or governmental proceedings, or in connection with the sale of all or substantially all of DreamCloud assets or of the assets of a division of DreamCloud.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
2. CONFIDENTIALITY of PERSONAL INFORMATION
DreamCloud uses reasonable efforts to protect the privacy and confidentiality of your personal information, including encrypting personal information as it is transmitted between your computer and DreamCloud via our website. In addition, employees of DreamCloud are subject to confidentiality and compliance policies relating to personal information.
When using DreamCloud’s website or mobile app, you may be assigned a username (User ID) and/or password. Your password is your private key to access your account and personal information. To maintain the confidentiality of your account, you should never share your password with anyone. In addition, you should change it periodically and you should select a password that is difficult for others to identify.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We will only retain personal information for as long as necessary for the fulfillment of those purposes.
3. NON-PERSONAL INFORMATION
We may use and disclose to others information about you and your use of the website by which you are not identified, such as the type of browser you use, the files you request, the URL (Uniform Resource Locator) and geographic location from which you request information, the URL that you came from and go to and similar information, and information compiled in the form of statistical, demographic, or aggregated information about visitors generally to the website. This information is referred to in this document as "Non-Personal Information."
4. COOKIE POLICY
We utilize technical mechanisms such as cookies and pixel tags (also called clear gifs) to gather non-personal site usage data.
Cookies are small pieces of information that are stored by your browser on your device’s hard drive. They help make websites run more efficiently and provide us with analytical usage data used to optimize and enhance the website user experience.
Cookies may also be used occasionally in emails to check if you have received certain communications from us.
When you use our website, you may click “Agree and Continue” to accept all cookies, or choose to “Opt-Out” for non-essential cookies. Please note that essential cookies, necessary for the basic functionality of our site, cannot be disabled.
Please be aware most web browsers automatically accept cookies, however you can usually disable this in your settings. If you disable cookies, please be aware that certain portions of our website may not function or load correctly.
By continuing to use our website, you consent to the use of these technical mechanisms in accordance with this Cookie Policy.
5. MOBILE PRIVACY
We record your phone number when you send it to us, ask us to remember it, or make a call or send a text message or SMS to DreamCloud.
Most of the other information we collect for mobile, such as your device and hardware IDs and device type, the request type, your carrier, your carrier user ID, the content of your request, and basic usage stats about your device and use of DreamCloud’s products and services does not by itself identify you to DreamCloud, though it may be unique or consist of or contain information that you consider personal.
If you use location-enabled products and services, such as Google Maps for mobile, you may be sending us location information. This information may reveal your actual location, such as GPS data, or your approximate location.
Certain use of our products and services allow you to download and/or personalize the content you receive from us. For these products and services, we will record information about your downloads and preferences, along with any information you provide yourself. If the product or service requires you to log in with a DreamCloud account, this information will be associated with your DreamCloud account.
All requests must be sent through your mobile carrier's network and your carrier may have access to it. For information regarding your carrier's treatment of your information, please consult your carrier's privacy policies.
We may share your information with certain third parties we use to perform certain functions, such as billing and text message or SMS delivery. These third parties will be required to treat your information in accordance with the applicable DreamCloud privacy policies. We may also share some information with your wireless operator in order to perform customer service functions.
6. LINKS TO OTHER SITES
We may include links on our website or mobile app to other websites, apps, or applets. Please be aware that once you leave our website or mobile app and view another website, which may occur in an embedded web view, you may be subject to different privacy policies over which DreamCloud has no control and for which DreamCloud is not responsible. Please be careful when utilizing such links and when disclosing personal health information (PHI) to those websites.
7. PATIENT COMMUNICATION and PRIVACY
DreamCloud uses multiple communication channels, including phone, text, email, social media, mobile app, website, and live chat, to send or receive information which may or may not be health-related. The goal of such communication may be administrative, such as to provide general information about our services, or it may be clinical, such as to deliver patient care. Both administrative and clinical communication are subject to our HIPAA Policy.
While we strive to ensure that your information remains private, be aware that certain channels you may use to communicate with us may not adhere to the same strict privacy standards and we caution against their use. When you communicate with DreamCloud using one of these channels (e.g. requesting an appointment using a social media platform such as Facebook, or requesting medication refills using a messaging platform such as iMessage or WhatsApp, etc.), you give your expressed consent to receive a response from DreamCloud using the same channel. We reserve the right to refuse or restrict the use of that channel at any time.
To mitigate privacy issues that may arise from using external communication channels, we provide a two-way messaging system (live chat) on our website and in our mobile app which is HIPAA-compliant and intended for patients to communicate and share information with their provider safely.
8. AMENDMENTS TO PRIVACY POLICY
DreamCloud reserves the right to change this privacy policy from time to time at our sole discretion. We will provide notice of any changes by sending an email or letter that contains a link to the revised policy.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Last updated Jun 20, 2024.
These terms are the proprietary and copyrighted property of EHL Psychiatry LLC. Any unauthorized copying or reproduction is strictly prohibited without our express permission.